Internal Auditor - Customer Journey

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Audit superstars are waiting for you! 📱

This team is crucial to our business. They work closely with Risk and Compliance to create internal risk management and compliance processes, and to make sure they’re running efficiently 💪

We’re looking to hire a motivated Internal Auditor with experience in auditing financial products offered by Revolut 📣 Someone capable of assessing Revolut’s retail and business product offerings from the perspective of customer experience and treatment, including the efficiency, consistency, and ease of use and understanding of relevant processes.

At Revolut, Internal Audit is not only providing assurance over governance and control framework, but also plays a key role in assisting the company to achieve its strategic goals and deliver more value and wow to our customers.

Up for the challenge? Let’s get in touch 👇

What you’ll be doing

• Working closely with the Global Head of Internal Audit to develop and execute audit reviews in accordance with the internal audit policies, procedures, methodologies, regulatory requirements, and the Standards for the Professional Practice of Internal Auditing
• Performing audit reviews that focus on our customer’s experience, ensuring they receive the right outcome, aligned to regulatory expectations
• Proactively aligning Internal Audit scopes with relevant risks and regulatory requirements, with a focus on customer treatment
• Seeking ways to make the best use of data as part of our audit process, including to inform our understanding of the customer journey and quality of experience
• Assessing risks, testing controls, identifying process inefficiencies, and providing relevant insights to the business
• Interacting with staff to obtain an understanding of relevant risks, controls, and processes
• Scoping, executing, and delivering audit reviews independently, highlighting deficiencies and underlying root causes, and providing recommendations to mitigate/address deficiencies while adding value to Revolut
• Conducting research and successfully completing assigned training requirements necessary to maintain relevance
• Working closely with business units at all levels to develop recommendations for audit findings, business process optimisation, internal controls, and compliance
• Conducting follow-up reviews of deficiencies noted during audits
• Monitoring audit progress (against expected timelines, scope, etc.) and managing projects to completion, escalating where required in a timely manner

What you'll need

• 6+ years of experience in an audit related role within a regulated financial services environment
• Experience in auditing retail products, looking at design, pricing methodology, customer satisfaction, complaints, and/or consideration of customer needs
• Knowledge of relevant European and UK regulations and frameworks, with a particular focus on the Customer Experience and regulator expectations of customer treatment and handling
• Proficiency in both working with and interpreting data, ideally with practical experience with SQL, SAS, Python, or R
• Knowledge of IIA standards
• A desire and drive to learn, grow, and have an impact quickly as part of an expanding team
• Strong critical thinking and problem-solving skills
• Strong interpersonal communication skills

Nice to have

• ACA, CFA, FRM
• Experience working in a fast-paced environment with a focus on execution

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.