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Help centre

The quickest way to get the answers you're looking for is to visit our help centre, where you'll find frequently asked questions. If you have any other questions, please contact us via in-app chat or call us on + 34 900 94 32 45, we'll be happy to help! The helpline is for the exclusive use of accounts based in Spain.

Live in-app chat support

If you need to talk to an agent, the best way to contact us is via our in-app chat. Tap on your Profile (the circle in the upper left corner) → Help → Get more help.

Report fraud

If you have an account with us and want to report fraudulent activity or a transaction you don't recognise, you can follow the link below.

If you don't have an account with us and believe you’ve been a victim of fraud by a Revolut customer, please report it to your bank. The bank can then send any complaints or requests for information to the following email address: [email protected].

Judicial notifications

All local authorities can send us judicial notifications through the following e-mail address: [email protected].

I lost access to my account/card

If you've lost access to your account and need emergency protection, follow these steps: 1. When logging in, tap 'Lost access to my phone number' 2. Select 'Forgot passcode?', and we'll help you regain access to your account through our chat. If you still can't access your account and chat, contact us at [email protected]. If you need to block your card, you can call us at this phone line +611300281208.

I lost access to my phone number or Revolut app

  • Open the login screen on our app. Then enter your phone number → select the 'forgotten passcode' option → enter your email → follow the rest of the flow to upload your selfie/ID and automatically retrieve your login information. Otherwise, you'll be taken through to an anonymous chat.
  • Open the login screen on our app. Then select the 'forgotten phone number' option → choose the 'don't remember old number' option → enter your email → enter your passcode → follow the rest of the flow to upload your selfie/ID and automatically retrieve your login information. Otherwise, you'll be taken through to an anonymous chat.
  • Open the login screen on our app. Then enter your phone number → select the 'forgotten passcode' option → take selfie → upload an ID. If your selfie and ID are recognised, you'll be prompted to change your information in-app, otherwise you'll be taken to an anonymous chat.

Frequently Asked Questions

  • You can use your Revolut account to receive transfers from other bank accounts. You can find your available ‘local’ and ‘SWIFT’ (cross-border) account details for each supported currency in the 'account details' section of your Revolut app.
  • Just like a regular account, your Revolut account balance will be updated once a transfer has reached your account. If the transfer is still within the transfer timeframes, while it is not possible for Revolut to speed it up, it will most likely reach you soon. The time it takes for the transfer to land in your account depends mostly on its origin.
  • Revolut's personal loans and credit card products are in development and unfortunately we aren't able to offer them to all customers just yet. But rest assured, we're working hard to make both products more widely available.
  • To view your PIN: Go to the 'Cards' tab in the app → Find the relevant card and tap 'PIN & Security' → Select 'View PIN'.
  • In order to get the reward, the person you invited should have completed all the required steps before the campaign deadline. To get the reward, they should have: Signed up, Verified their identity, Added money, Ordered a physical Revolut card and made three genuine purchases with their virtual or physical card. You can track their status through Profile → Invite Friends → selecting the invitee under "Invites" section.
  • The countries you can change your address to depend on the Revolut entity your account is registered with. You can only change the address to countries that belong to the same entity as the one your account is registered with.
  • At Revolut, you can choose between several methods to add money to your account: bank transfer, card, Apple and Google Pay, money from other Revolut customers, linked accounts, direct deposits and early salary.
  • To transfer any of over 30 supported fiat currencies to a bank account, on the main 'Accounts' screen tap 'Transfer' (button with two arrows at the bottom of the screen) → ‘+ New’ → ‘Add a bank recipient’. You’ll be asked to add the bank transfer details for either an Individual, or a Business if you’re paying a company.

There's suspicious activity involving my account

A penny for your thoughts?

We're all ears! If you've got any feedback you'd like to share with us, please email us at [email protected]. Your opinion is very important to us, and we read every response.

I have a media / partnership question

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