Sales Onboarding Specialist (KYB)
About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Sales team is the engine that drives new customer acquisition and engagement across the globe.
They can do it all. From prospecting to acquisition and activation, they own the market with a solution-oriented approach, using their know-how to grow our customer base at breakneck speed 🚀
Our Scaled Service Associates act as the bridge between sales and compliance, and help streamline and speed up the onboarding process of new high-value customers, whilst ensuring an excellent customer onboarding experience. The ideal candidate gets to deploy their problem-solving skills and manage the on-boarding process per the designed workflows.
Sound exciting? Keep reading ⬇️
What you’ll be doing
- Acting like a knowledge centre and a consultant for the sales team to contribute to their success
- Activating new businesses faster by liaising directly with the sales team and internal stakeholders
- Working with the operations team to drive continuous improvement of our processes and sales team targeting
What you'll need
- 1+ year of experience in a corporate environment
- Availability to work the afternoon shift from 2pm to 10pm CET
- Proficiency in following workflows accurately
- Fluency in English with outstanding communication skills
- A proactive, customer-centric attitude
- Demonstrated emotional resilience and tenacity
- Strong business acumen
Nice to have
- Familiarity with financial crime procedures such as Know Your Business (KYB), Know Your Customer (KYC), Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF), and screening protocols
- Prior experience in Business Customer Support (B2B)
- Background in banking or financial services
- Fluency in any other European language
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.
Benefits at Revolut
No ping pong tables or bean bag chairs, just benefits you actually want
Get what you need to succeed
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Get It Done
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOW
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream Team
We select, coach, and retain the top talent only and give them all the support to achieve greatness
Never Settle
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think Deeper
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.