Keep your money secure
Staying secure from fraud and scams
A run-through of what to look out for — and how to act fast if you spot something suspicious.
Quick access
If you have an issue
If you’re concerned your card has been compromised, freeze your card immediately. If you believe your account has been used fraudulently, fill out a chargeback form and we’ll help you resolve the issue.
Learn moreIf you think your account is at risk, immediately end any type of communication with the suspected scammer. Contact Revolut, and any other financial institution involved. Report the incident.
Report fraudDisconnect your account from the previous device. Try to use another device to log in to your account and change your passcode for security. If you're unable to log in using another device, there are a couple of ways to recover your access.
Learn moreIf your account is temporarily restricted, provide any information we request in-app, as this will help resolve the issue much faster. If you need help with any issues relating to this, get in touch with our team.
Learn more
Fraud or scam?
Understand the difference so you can report an issue efficiently and effectively.
What is fraud?
Fraud is when criminals use techniques to obtain your account or card details, and then make transactions or account updates, without your knowledge.
What is a scam?
A scam is when criminals have convinced you they are a genuine person or company, and you share your money, personal details, or confidential information with them.
Look for the signs
Keeping your money secure is our top priority. Stay alert, and always treat transactions or transfers to new people, merchants, or organizations with caution. Here are a few things to consider:
- 1
Do you feel rushed?
Scammers often create a sense of urgency to cause panic, or make you feel there's a limited time for you to act.
- 2
Is it out of the blue?
It’s unlikely that legitimate businesses will try to discuss your personal information with you without warning, or outside of their official channels.
- 3
Is it too good to be true?
Be skeptical if you’re offered a higher than average investment return, a vacation of a lifetime, or a job with an unbelievable salary.
- 4
Are they reassuring?
A sophisticated scammer will try to put you at ease. If you’re in doubt, take your time to consider the situation — and get a second opinion from a friend or family member.
Saved in 2024 alone
Powered by a dedicated, 24/7 financial crime team, we estimate that Revolut customers were protected from more than $800+ million in potentially fraudulent transactions globally.
All shapes, all sizes — all scams
Bank transfer scams — where criminals trick you into sending your money into another account — are on the rise. We’ll provide in-app warnings. Please take them seriously.
| Purchase scams | Cheap Taylor Swift tickets or a half-price phone found through social media? Scammers love marketplace offers. Consider cash on collection, or shop through platforms with buyer protection. | |
| Investment scams | Always invest using licensed investment platforms or companies, and check that the platform is trustworthy before investing. If it sounds too good to be true, it probably is. | |
| Impersonation scams | Scammers pretend to be legitimate organizations, like tax officials, the police, or Revolut. Don’t feel pressured to share anything on the spot — contact the supposed organization via their official contact details instead. | |
| Job scams | An employment opportunity that requires an up-front payment or loan, typically started via a messaging app, or impersonating legitimate companies. | |
| Romance scams | A relationship that builds over time, then evolves into an ask for money or access to personal details. Watch out for people making excuses not to meet face-to-face. | |
| Delivery scams | If you receive a message saying a package is stuck, or a delivery has failed, always check with the delivery company’s official channels. Don’t hand over any important information. | |
| Charity scams | Be cautious if a charity lacks clear details about its mission or fund usage. Check it has a professional website, and be wary of unsolicited calls asking for donations. | |
| Rental scams | Found a nice apartment on Airbnb, but your host insists on you paying by a bank transfer? Red flag. Always use the booking platform so you have protection. | |
| Triangle scams | If you're asked to make a purchase for someone else, beware. Scammers can use stolen payment information to buy goods and have you forward them. Secure your data, report the scam — and don’t make any transactions. |
Review, then recognize — or reject
Verify transactions when requested by the seller, and review all your outgoings in-app. If you don’t recognize something, it may be a remote purchase scam — so freeze your card.
Resources and tools
Revolut Secure
When you see the shield, it’s a reminder that we’re active. If there’s a warning, take note, then take action if needed.Help Center
Get answers on demand via our Help Center, a virtual library packed full of answers to key questions.