How can we help?
Profile & Plan
For Personal Users
I did not receive a tracking number for my delivery
Why is my card not posted yet?
Where can I get my card delivered to?
My physical card is not working
My disposable virtual card is not working
My contactless card payment is not working
I have exceeded all my PIN attempts!
I want to change my card PIN
What to do if my card was lost or stolen?
My card has been compromised
My card has been swallowed by an ATM
My Revolut card is due to expire – what should I do?
I've found my 'lost' card – how can I re-link it?
What is Smart Card Updates?
I would like a refund for my card
Getting a card
Virtual debit card
Can I have multiple spare cards?
Can I choose between Visa and Mastercard?
How do I activate a card?
Why do I need to activate my Revolut card?
What card fees do you charge for a card order?
Paying by card
Issues with card payments
Using my card with Apple Pay or Google Pay
Changing card security settings
What currencies are supported for spending?
Can I make payments in INR?
Which currency balance will be deducted for spending?
Does Revolut charge for card payments?
Which merchants are not supported by Revolut?
Can I get a refund to my Revolut card?
How do regulatory limits affect my usage?
How do I cancel a recurring or scheduled payment?
How does the chargeback process work?
Paying with a frozen card
Are 3D Secure transactions supported?
What is a delayed transaction?
Why is my refund pending?
What is Dynamic Currency Conversion (DCC)?
What is the scheduled payments feature?
What is card verification?
Splitting expenses with Group Bills
What is Group Bills?
How do I create a Group?
Who can be part of a group?
How do I manage a Group?
How can the group settle up?
How do I add new bills to a Group?
How do I withdraw cash?
Where can I find ATMs?
What are the usage limits?
Does Revolut charge for cash withdrawal?
Why did Revolut charge me for cash withdrawal?
Why did the ATM charge a fee for my cash withdrawal?
Why was my cash withdrawal declined?
I didn’t receive the correct amount of cash
Exchange rate for my cash withdrawal is wrong
I don't recognise a cash withdrawal
Why has my cash withdrawal been reverted?
Why is my ATM withdrawal pending?
Sending money to a bank account
Issues with transfers
How do I send money to a bank account?
Where can I transfer money?
Will I be charged for transferring money?
How fast is my outbound transfer?
What if I don't know the recipient's account details?
What are the transfer limits?
Setting up a Standing Order or a Recurring Payment
What is SEPA instant?
How are international payment fees determined?
What recipient account details are required for transfers?
What recipient account details are required for transfers to Sweden?
My outbound transfer arrived in different currency?
Sending money to another Revolut account
Sending money to friends from my contact list
Paying people near me
Sending money to Revolut users not in my contact list
I have sent funds to the wrong Revolut account - what do I do?
Paying via Direct Debit
What is a Direct Debit?
What is the maximum amount payable in a single direct debit transaction?
Setting up a Direct Debit
Cancelling Direct Debits
Can a merchant debit my account if I don’t have sufficient balance?
Is Revolut charging me a fee for processing a direct debit?
Can I set up as many direct debits as I want?
I don’t recognise a Direct Debit payment
What do I do if a direct debit on my account is incorrect?
Why did my Direct Debit fail?
How can I send a cash gift?
How can I receive a cash gift?
Do I get any special offers for gifting through Revolut?
How can I send a gift card?
How can I receive a gift card?
How can I donate to a charity through my Revolut account?
Which charities can I donate to?
How will my donation be used by charities?
Will I be able to request back my donation?
How can I cancel a recurring donation?
Claiming gift and tax exemptions
What are Revolut Pockets?
What are Scheduled Payments?
How to set up Scheduled Payments with Revolut?
Keeping track of your Scheduled Payments
Setting up Scheduled Payments to be paid from my Pocket
Managing Scheduled Payments from your Pockets
Setting money aside for your Scheduled Payments
What happens if a payment from Pockets fails?
Confirmation of Payee
What's confirmation of Payee?
How to decide if a payment is safe?
What does a close match mean in Confirmation of Payee?
What does a no match mean in Confirmation of Payee?
Why am I seeing different account types in Confirmation of Payee?
What does it mean when the account name can’t be checked or doesn’t exist in Confirmation of Payee?
Will my data be secure in Confirmation of Payee?
How will it be decided whether a name is a match in Confirmation of Payee?
Will every bank use Confirmation of payee in Confirmation of Payee?
How can Confirmation of Payee benefit me?
What is Revolut Pay payment method ?
What is Revolut Shopper?
How do I use Revolut Shopper?
What browsers support Revolut Shopper?
How do I use a multi-use virtual card with Revolut Shopper?
How do I use a single-use card with Revolut shopper?
How do I automatically enter card details at checkout with Revolut Shopper?
What's the difference between Rewards Cashback and promo codes?
How long does it take to Receive cashback through Revolut Shopper?
Can Revolut Shopper track my website activity?
Getting Help with Bank Transfers
Need help with EUR transfers?
Need help with PLN transfers?
Need help with RON transfers?
Need help with AED transfers?
Need help with AUD transfers?
Need help with BGN transfers?
Need help with USD transfers?
Need help with CAD transfers?
Need help with GBP transfers?
Need help with CHF transfers?
Need help with ILS transfers?
Need help with ZAR transfers?
Getting verified for ZAR transfers to South Africa
Need help with SEK transfers?
Need help with HUF transfers?
Need help with CZK transfers?
Need help with NZD transfers?
Need help with DKK transfers?
Need help with NOK transfers?
Need help with HRK transfers?
Need help with SGD transfers?
Need help with JPY transfers?
Need help with MYR transfers?
Need help with HKD transfers?