How can we help?
Profile & Plan
For Personal Users
2021 Referrals campaign
Am I eligible for the Referral Campaign?
How do I invite friends for the Referral Campaign?
Who can be invited for the Referral Campaign?
What are the conditions for the Referral Campaign?
I have not received my reward for the Referral Campaign. Why?
What is the length of a Referral Campaign?
Getting started with On-Demand Pay
Withdrawing my On-Demand Pay balance
Know more about On-Demand Pay
How do I see the details of my booking?
How to book Revolut stays?
How do I cancel a booking?
How do I amend a booking?
Information about property policies & amenities
Paying for my Revolut Stays booking
The charge for my booking seems incorrect
How does cashback for Stays bookings work?
How do I see property reviews?
What personal information do you share with properties?
I have a problem with check-in
How are properties sorted?
I had an issue with my room
Who can access Stays?
Can I list my property on Revolut?
What has Revolut been doing to prepare for Brexit?
Why is Revolut able to move my account to the European company?
What will happen to my account when it is migrated to the European company?
Will my local account details change when my account is migrated to the European company?
What do I need to do after my account is moved to the European company?
Someone made a payment to my 'GB' IBAN after my account number changed to a 'LT' one, what will happen?
Why do I need to use my new LT IBAN when my GB IBAN will work until end-September?
Where can I find my new IBAN details?
Can you tell me what my new LT IBAN will be before my account is migrated?
I have been asked to submit my passport/national ID in preparation for Brexit. Why do I need to do this?
Which European company will I be transferred to?
Am I being transferred to Revolut’s Lithuanian banking licence?
Will there be new T&Cs when I'm transferred to the European company?
What happens to my other Revolut Products after I'm transferred to the European company?
I uploaded my documents but I did not receive information about my re-verification status. What’s the hold up?
I have had a change of circumstance recently and need more time to upload the documents. What help can I get?
What if my document has more pages than you ask for?
What is the deadline for uploading new ID?
How do I know when I've been migrated to the European company?
Revolut for travel
Pay Per Day
What makes Revolut travel insurance different?
Are cruises covered?
Am I eligible for Revolut travel insurance?
How do I make a travel insurance claim?
Finding Terms & Conditions and other details of my travel insurance policy
Who is Revolut's travel insurance provider?
Can my companion be covered by the travel insurance?
Can I add winter sports cover?
What is the maximum trip duration covered by Revolut travel insurance?
What is the excess for medical claims?
What does 'incidental basis' mean in the Terms & Conditions of my travel insurance?
Everyday Protection Insurance
What does purchase protection insurance get me?
What does refund protection insurance get me?
What does ticket cancellation insurance get me?
Which items are eligible for purchase and refund protection insurance?
Which types of events are covered by the ticket cancellation protection insurance?
Who is Revolut's purchase refund ticket cancellation insurance protection provider?
Which conditions must I meet to qualify for purchase refund ticket cancellation protection insurance?
How much will I receive from a successful purchase protection insurance claim?
How much will I receive from a successful refund protection insurance claim?
How much will I receive from a successful ticket cancellation protection insurance claim?
How much do I have to pay in deductible in case of theft or material damage?
When does the purchase protection not cover me?
When does the refund protection not cover me?
When does the ticket cancellation protection not cover me?
Is depreciation applied to the item value when I make a claim?
How do I make a protection insurance claim?
In case I get refunded do I have to ship the item somewhere?
What must I have in my possession to make a protection insurance claim?
What makes Revolut Device Insurance different?
Is my device eligible for Revolut Device Insurance?
How do I make a Device Insurance claim?
What does Revolut Device Insurance cover?
How does Revolut Device Insurance work?
What are Revolut rewards and how do I use them?
What regions are Revolut Rewards available in?
How do Rewards work?
How do cashback Rewards work?
Why is there a wait before my cashback is paid?
I have not received my cashback for over 90 days. How do I claim the missing cashback?
How can I get more Rewards?
Why does my friend have different Rewards to me?
Earning cashback with Metal plan
How does cashback with Metal plan work?
Accessing airport lounges
What does a Lounge Pass get me?
How do I purchase a Lounge Pass?
How do I use my Lounge Pass?
What if I have an issue with my LoungeKey Pass?
What is Smart Delay?
How do I complain?
What happens to a Revolut account if the account holder passes away?
Which Revolut companies provide me with services?
Where can I learn about my rights when making payments in Europe?
Public Figure Check - More Information
Work at Revolut
How do I contact Customer Support?
Life challenges and well-being
How can I improve my financial health?
I'm experiencing financial difficulties. Where can I get money and debt advice?
Where can I get help if I'm worried about my mental health?
Where can I get help and advice on financial abuse?
What gambling support is available?
Who are Revolut Pet Insurance?
What does pet insurance cover me for?
Do you cover my pet's pre-existing medical conditions?
What are the main pet insurance policy conditions I should be aware of?
How do I make a pet insurance claim?
How does FirstVet work?
How do I pay for pet insurance?
How do I complain about my pet insurance?
How do I view and manage my pet policy?
What happens to my pet insurance at renewal?
How do pet insurance quotes work?
What pet insurance excess options do I have?
What therapy and treatment does pet insurance offer?
What is a Pet Insurance Co-payment?
Revolut Web App
Accessing the Retail Web App
What is the difference between limited access and full access to the Web App?
What features are supported on the Web App?