Revolut Hardware Terms

1. Why is this information important?

These terms and conditions (the Revolut Hardware Terms), along with the Group Framework Terms, the Business Terms or Revolut Pro Terms, form the agreement between you and Revolut for the sale of Revolut devices through which you can accept payments and any related accessories, together the Hardware.

These terms concern only the sale of the Hardware to you by Revolut Limited (us/we).

If you purchased the Hardware from an authorised retail partner, the retail partner’s terms also apply to your purchase.

You must agree to the Payment Processing Terms with a Revolut Group entity to accept payments from customers using the Hardware. The Payment Processing Terms apply to the processing of any payments that you accept using the Hardware. The Payment Processing Terms may be terminated at any time in accordance with those terms.

The Hardware is sold exclusively to businesses, self-employed individuals, freelancers, and/or sole traders and must only be used for business purposes.

2. What is Revolut Hardware?

The Hardware refers to physical devices and related accessories that allow you to accept payments from your customers in accordance with the Payment Processing Terms.

We will always show you the details of an item of Hardware including the supported payment methods and the Revolut account type it is compatible with, before you purchase the Hardware.

We reserve the right to stop selling the Hardware to any or all of our eligible customers at any time at our discretion. We will let you know ahead of time where possible, to minimise disruption.

3. Which terms and conditions and fees apply?

Fees for using the Hardware (if applicable) are set out in the Business Fees Page for Revolut Business customers and the Personal Fees Page for Revolut Pro customers.

If you order Hardware before signing up to the Payment Processing Terms with a Revolut Group entity, we or the relevant Revolut Group entity may need to carry out extra checks before we send your Hardware. You may be asked to provide additional information during this process. If you don’t provide the requested information within 7 days, or our checks confirm that the Revolut Group entity cannot provide you with these services, we’ll cancel your order and refund any payment you’ve made.

4. What are my obligations when I use the Hardware?

You must:

• only use the Hardware for the business activity linked to your Revolut Business or Revolut Pro account,
• not sub-licence the Hardware or allow any third party to use or possess it,
• only use the the Hardware in the country your business is registered in,
• accept all supported card types without refusing certain cards or treating them differently,
• not charge customers extra fees based on the type of card they pay with - you may apply surcharges to commercial card payments, where permitted by law.

5. What happens if something goes wrong?

If you’re unhappy with our service or experience any issues with your Hardware, contact us as soon as possible using the Help section of the Revolut App, email us at formalcomplaints@revolut.com or fill out this form. This includes if you have lost the Hardware, you believe it has been stolen or someone has interfered with it. Our complaints policy has more information.

6. When we deliver your Hardware and when you own it

Ownership of the Hardware passes to you once we’ve received full payment. The risk of loss, theft, or damage passes to you when the Hardware is delivered to the address you provided. From that point on, you are responsible for looking after the Hardware. If your order is lost or damaged before it is delivered to you, please contact us through the Support function on the Revolut App.

If there is a delay with the delivery of your Hardware, we’ll let you know. If your Hardware does not arrive within 14 days of the date it is shipped, you can cancel your order and we’ll issue you a full refund.

7. If you no longer want your Hardware

If you purchased the Hardware from us, you have a right to cancel and return the goods for a refund. If you purchased the Hardware from an authorised retail partner, please contact them for more information on your right to cancel or to return the Hardware.

You may cancel your order by letting us know through the Support function on the Revolut App. We’ll show you how and where to return the Hardware.

If the Hardware is returned in a damaged or heavily used state because you handled the Hardware in a way that went beyond what we’d expect or what was necessary to inspect the function and characteristics of the Hardware, you may not receive a full refund or any refund at all.

Within 14 days of delivery

If you cancel within 14 days of receiving your Hardware, we’ll refund your order (including delivery fees) within 14 days of receiving the Hardware back, or of receiving proof that you sent it back (whichever comes first).

Within 30 days of delivery

You may also return the Hardware for a refund within 30 days from the date you received it. We’ll refund your order within 30 days of receiving the Hardware. We won’t refund the delivery fees.

8. My Hardware is not working properly

If your Hardware is not working as it should, please contact Support on the Revolut App. If there’s a technical issue affecting your Revolut Reader or Revolut Terminals, we’ll do our best to fix it, and we’ll let you know once it’s been resolved.

Warranty

If your Hardware is faulty, you may be eligible to make a claim under our limited 1 year warranty for a replacement. The warranty covers the Hardware for manufacturing and hardware defects for a period of one year after delivery.

The warranty does not cover any:

• damage or deterioration in the state of the Hardware that is due to normal and fair wear and tear,
• defects caused by your improper handling, storage or use of the Hardware, and
• hardware that has been repaired or opened by you or a third party.

The warranty provides cover to replace the Hardware - it does not mean you are entitled to a refund.

To make a warranty claim, please contact Support on the Revolut App and explain the issue with your Hardware. Once you’ve done this, we will assess your claim and either accept or decline it based on the criteria above. You’ll also need to send us the Hardware for assessment. We’ll tell you where to send it.

If your claim is accepted, we’ll send you replacement Hardware free of charge. Where possible, we may repair Hardware that is sent back to us. This means your replacement may not be brand new but will work properly. We’ll let you know when the Hardware is due to arrive.

If your claim is rejected, we’ll let you know as soon as we can. If we send you replacement Hardware based on proof that you returned the original, but the returned Hardware does not meet the warranty conditions, we reserve the right to charge your Revolut account for the cost of the replacement Hardware.

9. When we may stop your use of the Revolut Hardware

We may disable your Hardware or restrict you from making additional Hardware purchases if we suspect or become aware that you’ve breached these Revolut Hardware Terms, the Payment Processing Terms or other terms that apply to your use of your Revolut account. If we or a Revolut Group entity have to terminate your Revolut account to comply with our regulatory obligations, we may also disable your Hardware, and request its return back to us.

We may prevent you from ordering additional Hardware if we become aware that you have purchased Hardware from an unauthorised third party.

10. Data protection

We need to process your personal data in order to perform our obligations under these Revolut Hardware Terms. For example, if you purchased the Hardware from us, we may process your personal data before we ship your Hardware to you. We will also process your address so we can send Hardware to you, and your location (through location services) so we can connect to your Hardware. Please refer to our Customer Privacy Notice.

We or the relevant Revolut Group entity will also process personal data belonging to your customers when they make card payments which use your Hardware. We or the relevant Revolut Group entity will process this data in accordance with our obligations under the Payment Processing Terms.

11. Our liability to you

To the extent allowed by law, we won’t be liable for any direct or indirect loss or damage that you suffer as a result of something that is outside our control or circumstances that are unavoidable despite us taking reasonable care. For example, failures of a third party, legal or regulatory intervention or obligations and hardware or software issues.

We’ll only be liable for foreseeable losses. If we break these terms, we will only be responsible for any loss that we could have foreseen at the time we entered into this agreement.

We will not be liable for any direct or indirect losses you suffer arising in relation to your Revolut Hardware, for example: loss of opportunity, loss of business or loss of profit.

eSIM Connectivity

The mobile data connectivity provided by the pre-installed eSIM is an ancillary feature that is dependent on the availability and quality of third-party mobile networks, over which we have no control. This connectivity service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free connectivity and are not responsible for any losses, including loss of revenue, you may suffer as a result of a poor or failed connection.

12. Is there anything else that I need to know?